Straight answers before you decide what to build

Tensology works with product businesses that need a serious online shop, or that have outgrown a generic commerce platform. We are particularly useful when the catalogue, payments, packing, couriers, warehouse or existing business systems make fulfilling an order more complicated than the customer ever sees.

We build and support ecommerce platforms that connect the storefront to catalogue administration, payments, packing, delivery, warehouse work, customer accounts, and supported business systems.

The standard platform starts with the shop, administration and order process already built. We configure it for one business instead of charging to rebuild ordinary ecommerce features. Custom development is for rules, workflows or integrations the standard platform does not cover.

No. If the standard platform or software you already use can solve the problem cleanly, that is usually the better route. Custom development makes sense when standard software cannot support an important part of the way your business works.

You receive one branded shop, an uncapped catalogue import when the data follows our standard template, one supported payment gateway, one supported courier connection, CartonFit 3D setup using the product and carton data you supply, complete order testing, production launch, a user manual and a 90-day workmanship warranty. The signed quotation confirms the exact scope.

The current launch price and full breakdown are shown on the ecommerce page. Custom development and provider fees are quoted separately.

The client supplies one complete asset pack with final logos, font choices, brand colours, UI direction, a supported template or reference website, usable images, product data in the standard import template, dimensions and weights where CartonFit is used, and authorised access to the relevant provider and domain accounts.

No. New features, custom modules, non-standard integrations, substantial design changes, data cleaning, content production and unusual operational rules are scoped and approved separately.

Custom development makes sense when pricing, catalogue, packing, couriers, warehouses, trade accounts, approvals or system connections go beyond the standard platform. We study those rules before asking you to commit to a custom build.

Yes. We first inspect the current platform, code, data, integrations, deployment, and known failure points. That evidence determines whether the right move is focused repair, a staged replacement, or a new component around the existing system.

Yes, where authorised access, documented interfaces, provider terms, data quality, and technical compatibility allow it. Each non-standard integration is reviewed and scoped before work begins.

AI can assist with document processing, support, classification, recommendations, and review of unstructured information. Deterministic rules remain preferable for prices, entitlements, payment states, stock decisions, and other work that must be predictable.

The client owns its brand, catalogue content, customer and order data, and merchant, courier, domain, and other client-controlled provider accounts. The applicable quotation and licence schedule define the delivered code and reusable Tensology platform rights.

The agreed scope includes acceptance checks. Tensology presents the configured or built system for review, corrects reproducible non-conformities against scope, and proceeds to production when the checks, payment, credentials, and client approval are complete.

The ecommerce platform can continue under the selected support plan. Custom development receives its own support, monitoring, maintenance and change agreement based on the work involved.

After full payment, the client receives a copy of the delivered installation code under a perpetual, non-exclusive licence for that site. Tensology keeps the reusable platform code. Ownership terms for custom development are agreed in the relevant commercial documents.